Storage Rainham Terms and Conditions for Storage and Removals
These Terms and Conditions set out the basis on which Storage Rainham provides storage and removal services within the United Kingdom. By requesting a quotation, making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before proceeding with any booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Company means Storage Rainham.
Customer means the person, firm or company who requests a quotation, makes a booking or uses our services.
Services means any storage, removal, transportation, handling, packing, or associated services provided by the Company.
Goods means the items and personal property accepted by the Company for storage, removal or related services.
Contract means the agreement between the Company and the Customer incorporating these Terms and Conditions.
2. Scope of Services
The Company provides secure storage facilities and removal services for domestic and commercial customers. Services may include collection of Goods, transportation, loading and unloading, storage, and redelivery of Goods as agreed in writing between the Company and the Customer.
All Services are provided subject to these Terms and Conditions, together with any written quotation or confirmation issued by the Company.
3. Booking Process
3.1 Quotations
The Customer may request a quotation by providing details of the Goods, property access, service dates, and any specific requirements. Quotations are based on the information supplied and are subject to change if that information is inaccurate or incomplete.
Unless stated otherwise in writing, quotations are valid for 30 days from the date of issue and are subject to availability of resources and storage space at the time of booking.
3.2 Making a Booking
A booking is made when the Customer accepts the quotation and the Company confirms the booking in writing. The Company may require a deposit or prepayment before confirming the booking. No Contract shall exist until written confirmation has been issued by the Company.
The Customer is responsible for ensuring that all details on the quotation and booking confirmation are accurate, including service dates, addresses, description of Goods and access information.
3.3 Changes to Bookings
If the Customer wishes to change the service date, location or scope of Services, they must notify the Company as soon as reasonably possible. Any changes are subject to availability and may result in additional charges. The Company will inform the Customer of any revised charges before accepting the change.
4. Customer Responsibilities
The Customer agrees to:
Provide accurate and complete information regarding the Goods, access, and any special handling requirements.
Ensure that Goods are properly packed and prepared for transport or storage, unless the Company has agreed to provide packing services.
Arrange suitable parking and access at collection and delivery addresses, including any permits where necessary.
Be present or represented at the agreed addresses during collection and delivery windows, and sign any relevant documentation.
Ensure that all Goods presented for removal or storage are owned by the Customer or that the Customer has full authority to store and move them.
5. Payments and Charges
5.1 Prices
All prices are quoted in pounds sterling and are exclusive of VAT unless stated otherwise. The Company reserves the right to adjust prices to reflect changes in costs, taxes, duties or other charges beyond the Companys control.
5.2 Payment Terms
Unless otherwise agreed in writing, payment for removal services is due in full prior to the commencement of the Services. For storage services, payment is typically required in advance for each storage period. The Company will specify the applicable payment schedule in the quotation or booking confirmation.
Payment shall be made using a method approved by the Company. The Company is not obliged to commence or continue Services where payment has not been received in cleared funds.
5.3 Late Payment
If the Customer fails to make any payment on the due date, the Company may:
Charge interest on overdue sums at the statutory rate, accruing daily until payment is made in full.
Withhold or suspend Services, including access to stored Goods, until full payment is received.
Charge reasonable administration fees associated with late payment, reminders or debt collection.
5.4 Storage Charges
Storage charges accrue from the date the Goods are placed into storage. Charges are payable for the full storage period, even if the Customer does not access the Goods. Where storage fees remain unpaid, the Company may exercise a lien over the Goods as described in these Terms and Conditions.
6. Cancellations and Postponements
6.1 Cancellation by the Customer
The Customer may cancel Services by giving written notice to the Company. Any cancellation is subject to the following charges, unless otherwise stated in writing:
If more than 7 days notice before the scheduled service date is given, no cancellation fee may apply, save for any non-refundable costs already incurred by the Company.
If between 3 and 7 days notice is given, the Company may charge up to 50 percent of the quoted service fee.
If less than 3 days notice is given, the Company may charge up to 100 percent of the quoted service fee.
Where specific storage arrangements have been made, the Company may charge for any minimum storage period or special services arranged on the Customers behalf.
6.2 Postponement
If the Customer wishes to postpone the Services, they should notify the Company as early as possible. The Company may, at its discretion, treat a postponement as a cancellation and apply the above charges if it cannot reasonably reallocate the resources booked.
6.3 Cancellation by the Company
The Company may cancel the Contract or any part of the Services by written notice if:
The Customer fails to pay any sum when due.
The Customer is in material breach of these Terms and Conditions.
The Company is unable to perform the Services due to circumstances beyond its reasonable control, including but not limited to severe weather, accidents, labour disputes, or government restrictions.
Where the Company cancels other than for Customer default, it will refund any advance payments for Services not yet provided, but will not be liable for any consequential or indirect loss arising from the cancellation.
7. Access, Loading and Delivery
The Customer must ensure suitable access for vehicles at both collection and delivery locations. This includes notifying the Company of any access restrictions such as narrow roads, height limits, parking limitations, internal stairs, or lifts.
The Company may make additional charges where access is more difficult than stated by the Customer, requires extra time, equipment or manpower, or where parking penalties or other charges are incurred due to inadequate arrangements by the Customer.
Any dates or times quoted for collection, delivery or completion of Services are estimates only and are not guaranteed. The Company will use reasonable efforts to meet agreed timescales but shall not be liable for delays due to circumstances reasonably beyond its control.
8. Storage Conditions and Access
Goods will be stored in facilities determined by the Company. The Company may move the Goods between its facilities, provided that this does not materially affect the security of the Goods or the level of service provided.
The Customer may request access to stored Goods during the Companys normal operating hours, subject to reasonable notice and compliance with any site rules or security procedures. The Company may charge a fee for access, handling or retrieval of Goods, as notified to the Customer.
9. Excluded and Dangerous Goods
The Customer must not submit for removal or storage any Goods that are prohibited, illegal, or dangerous, including but not limited to:
Explosives, firearms, weapons or ammunition.
Flammable, corrosive, toxic, or hazardous substances including gas cylinders, paints, solvents, oils or chemicals.
Perishable, living or dead animals, plants, food items or any goods that may attract pests or vermin.
Cash, securities, jewellery, precious metals, valuable documents or items of particularly high value unless explicitly agreed in writing.
Waste materials, including household refuse, construction debris or any items intended for disposal rather than storage or removal.
If such Goods are found among the stored or transported items, the Company may remove, dispose of or render them safe at the Customer’s expense and without liability for any resulting loss or damage, except where required by law.
10. Waste Regulations and Disposal
The Company operates in accordance with applicable UK waste and environmental regulations. Goods accepted for storage or removal must not include prohibited waste or hazardous materials. The Company is not a general waste carrier and will not remove or dispose of waste unless specifically agreed as a separate service.
If during provision of the Services the Company agrees to remove unwanted items, this will be treated as a distinct service and may be subject to additional charges. The Customer must clearly identify items for disposal and remains responsible for ensuring that such items do not include hazardous or regulated waste without prior written agreement.
The Customer is responsible for any fines, penalties, costs or claims arising from breach of waste regulations or improper inclusion of waste or hazardous materials among the Goods.
11. Liability and Insurance
11.1 Standard Liability
The Company will take reasonable care in handling, transporting and storing the Goods. However, the Companys liability for loss of or damage to Goods shall be limited to a reasonable sum per item or per consignment, as specified in the quotation or any separate insurance terms accepted by the Customer.
11.2 Exclusions of Liability
The Company shall not be liable for loss or damage arising from:
Wear and tear, gradual deterioration, or inherent defects in the Goods.
Pre-existing damage, poor packing or inadequate protection by the Customer where packing is the Customers responsibility.
Changes in atmospheric conditions, including damp, mould, mildew or rust, unless caused by the Companys negligence.
Acts or omissions of the Customer or third parties.
Loss or damage to items of high value, fragile or unique nature where the Customer has failed to notify the Company or secure appropriate cover.
11.3 Maximum Liability
Except in respect of death or personal injury caused by the Companys negligence, or any other liability which cannot lawfully be excluded, the Companys total aggregate liability arising out of or in connection with the Contract shall be limited to the lower of:
The value declared by the Customer for the Goods; or
The sum specified in the quotation as the maximum liability limit.
11.4 Customer Insurance
The Customer is strongly advised to obtain appropriate insurance cover for the Goods during removal and storage. Where the Company offers insurance options, such cover will be subject to separate terms and conditions and acceptance by the insurer.
12. Lien and Sale of Goods
The Company has a legal right to retain possession of the Goods until all sums due under the Contract, including storage charges, removal fees, interest and expenses, have been paid in full.
If any sums remain unpaid for a period of 90 days or more, the Company may, after giving reasonable notice, sell or otherwise dispose of some or all of the Goods. The Company will apply the proceeds of sale to the outstanding sums and remit any surplus to the Customer, after deduction of reasonable costs of sale and administration. If the proceeds are insufficient to cover the outstanding amounts, the Customer remains liable for the balance.
13. Complaints
Any complaints about the Services should be raised as soon as reasonably practicable, and in any event within 7 days of delivery or access to the Goods, or within 7 days of the Customer becoming aware of the issue. The Customer should provide full details of the complaint and any supporting evidence. The Company will investigate and respond within a reasonable time.
14. Data Protection
The Company will process personal data in accordance with applicable data protection laws. Personal information will be used for the purposes of providing Services, administering accounts, managing bookings, and complying with legal obligations. The Company will take reasonable steps to keep personal data secure and will not share it with third parties except where necessary to perform the Services or where required by law.
15. Force Majeure
The Company shall not be liable for any delay in performing, or failure to perform, its obligations under the Contract where such delay or failure results from events, circumstances or causes beyond its reasonable control, including but not limited to acts of God, adverse weather, accidents, war, terrorism, civil commotion, strikes, lockouts, or governmental actions.
16. Governing Law and Jurisdiction
These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation shall be governed by and construed in accordance with the laws of England and Wales.
The parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation.
17. General Provisions
If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, illegal or unenforceable, that provision shall, to the extent required, be deemed deleted, and the validity and enforceability of the remaining provisions shall not be affected.
No failure or delay by the Company in exercising any right or remedy provided under these Terms and Conditions or by law shall constitute a waiver of that or any other right or remedy.
These Terms and Conditions, together with any written quotation or booking confirmation, constitute the entire agreement between the Company and the Customer and supersede any prior discussions, correspondence or understandings relating to the subject matter.
